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1. What should I do to report a gas leak?

If you suspect a gas leak, immediately call the Natural Gas Department at (712) 722-0761 (weekdays from 7:00 am to 4:00 pm) or at (712) 441-1106 (all other times). If you suspect a leak in a building, do not call from inside the building, as it is possible for the phone to ignite the leaking gas.

2. What is the average residential bill during winter months?

The average residential gas bill for winter (November - February) is about $92.

3. What part of the natural gas system is the customer responsible for maintaining and repairing?

The natural gas department installs, maintains and repairs all underground gas pipes up to the gas meter. This includes the gas mains located in the street rights of way and utility easements, service lines serving each customer and the gas meter. The customer is responsible for all plumbing after the meter.

Natural gas utility personnel are properly trained and qualified to work on the underground gas pipe. It is also important to employ a qualified plumber to perform any plumbing work after the meter.

You may also view a drawing of your natural gas service.